1. Data Controller

The data controller responsible for processing your personal data is:

CHITRAM TV
Email: info@chitramiptv.fr

Website: https://www.chitramiptv.fr

2. Personal Data We Collect

We collect personal data when you:

Visit our Website

Place an order

Contact us

Subscribe to communications (if applicable)

Types of data collected:

Identity data: name, billing and shipping address

Contact data: email address, phone number

Order data: products purchased, order history

Technical data: IP address, browser type, device information

Usage data: pages visited, interactions (via Google Analytics)

3. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

Contract performance (Art. 6(1)(b)) – order processing and delivery

Legal obligation (Art. 6(1)(c)) – accounting and tax compliance

Legitimate interest (Art. 6(1)(f)) – website security, analytics

Consent (Art. 6(1)(a)) – cookies and marketing communications

4. Cookies and Analytics

We use cookies and similar technologies to:

Ensure Website functionality

Analyze Website traffic (Google Analytics)

Improve user experience

Cookie usage is explained in detail in our Cookie Policy below.
Users may manage their cookie preferences at any time.

5. Marketing Communications

We send order-related transactional emails only, such as order confirmations, shipping updates, and customer service communications.
We do not send newsletters or promotional emails unless explicitly stated and consented to in the future.

6. Data Sharing and Third Parties

Logistics and fulfillment partners

IT and hosting providers

Analytics providers (Google Analytics)

All third parties are required to protect your data in accordance with GDPR.

7. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

8. Data Retention

We retain personal data only as long as necessary:

Order and accounting data: as required by law

Customer communications: as needed for support

Analytics data: according to Google Analytics retention settings

9. Your Rights Under GDPR

You have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Data portability

Withdraw consent at any time

To exercise your rights, contact us at info@chitramiptv.com

10. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on the Website.